Returns and changes

How do I return or make a change?

If the customer wishes to change a product, he has the right to do so within 15 (fifteen) days from the date of receipt,
after previously contacting our company by phone at 2331072535 or by message at tsipouridiskids (messenger) or via e-mail
The procedure followed
is to send the new parcel and upon delivery the customer delivers the parcel to the courier for return.
The cost of return and new shipment is charged to the customer with € 5.00 regardless of the amount and is always carried out with the cooperating transport ELTA (door to door).
In case of choosing a higher value product, the difference is charged to the customer.

Returns of products are made at the current price of each item on the date of receipt at tsipouridiskids by the courier.

The return address of the parcel is:
Panagi Tsaldari 42
59132 Veria


How do I track my order?

At any time you want you can see the stage of your order by logging in to your account and selecting “Orders”.

Alternatively, ask us about the progress of your order by phone, or by filling out the form below with the order code and the email that made the order.

Shipping and Payment Methods

Shipping methods

The shipment is made with the courier company ELTA Courier
The delivery times of the order with a courier company are 24 to 48 hours.
Order delivery times can vary depending on conditions such as strikes or extreme weather events.
Weekends and holidays are not counted in the delivery times.
The goods travel on behalf of and at the responsibility of the customer. Our company does not bear any responsibility for any damages that will be caused during the transfer.
Shipments are made throughout Greece at a cost of 5 euros.

* Orders are delivered from 9:00 in the morning until 8:00 in the afternoon (depending on the delivery area)
* In case you wish to pick up your order from a courier store from the couriers mentioned above, note it in the comments or contact us to inform you about the courier store closest to you.
* For any delays on the part of the shipping company, our company does not bear any responsibility.
* In case of refusal of receipt, we are obliged to charge the shipping costs.

2. Collection from the Store

You can pick up your order from our store.
Store address:

Panagi Tsaldari 42
59132 Veria

Payment methods

1 – Cash on delivery

Cash on delivery payments are made through the Courier Company ELTA Courier.

2 – Deposit in a Bank Account

In any case, you can pay for your order by depositing the corresponding amount in one of our following bank accounts:

Piraeus Bank – GR8001722430005243041839919

National Bank – GR3301103250000032500766194

Eurobank – GR4902600770000150200571554

The name of the account is: Athina Platsika kai Yioi O.E.

3 – Pick up and payment from our store.

Place your order from our online store and pick up the products from the store

Panagi Tsaldari 42
59132 Veria

4 – By debiting your debit or credit card.

The process of clearing your payment is undertaken by Piraeus Bank, thus ensuring the absolute security of your transaction. When entering your card details, the bank does not charge the amount of your order, but binds it. The charge is made at the invoicing of your order.
You can make your payment via credit, debit cards.

You can make the purchase with installments only by credit card, up to 12 interest-free installments, depending on how much.

For the additional security of electronic transactions through credit and debit cards, these are done with the security system of Piraeus Bank. Thus, during the purchase process via credit or debit card, the customer is automatically transferred to a secure server (secure server) at the Bank’s service via a 3DSecure interface.

All data transferred electronically by the customer to the Bank’s service, as well as their transfer from the Bank to VISA, MasterCard, Maestro, are covered by the 128-bit SSL encryption algorithm, the most powerful encryption currently available worldwide. In this case, the card details are not stored anywhere, they are only used during its checking and debiting. So the transactions you make in our online store ( through credit and debit cards are completely safe. does not collect or store your credit or debit card details in any way, and for this reason you need to re-register them, every time you use your card for transactions through this page.

You can choose to pay for the product you want in monthly installments on whatever products are offered.


How do I create an account?

If you are a new user and have not registered, then create a new account here.

You will need to fill in your email and a password.

You will then receive a confirmation email, and you will need to follow the link in the email to activate your account.

How do I reset my account password?

In case you have lost your password, you can reset it at this link.

You will be asked for the registration email and it will be sent to you in the e-mail, link for its reset.

We are here for everything you need.